Refund policy

Purchase Refund Terms

If you change your mind about your purchase, you can safely return it within 14 days of the item being delivered to you. We do not charge any restocking fees however you will need to cover the cost of carriage.
The return process is straightforward: just contact our team at info@plinths.london and they will guide and assist you step by step. Once the return process has been explained, you will have to contact the courier to schedule the pickup of the merchandise you are returning or alternatively arrange with the team for the item to be collected using our courier network.

Please remember that we can not accept returns on products that have been customized especially for you. You can ship the product back in its original packaging, with a courier of your choice. The return shipping and import duties back to Italy (if any) will be sustained by the customer.

Once the products reach our warehouse and are confirmed to be in the same state they were initially shipped, we will issue a refund to your original payment method within 5 business days. 

 

Hire & Bespoke Refund Terms

Upon receipt of the invoice the consumer will have 24 hours to withdraw or cancel an order. After this period full payment will still be required, unless otherwise agreed with the Seller.