1. Definition of Goods

The description of the Goods is as set out in the Website, catalogues, brochures or other forms of advertisement. Any descriptions or images are for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied. All Goods on the website are subject to availability.

In the case of any Goods made to your special requirements (Bespoke), it is your responsibility to ensure that any information or specifications you provide are accurate.

2. Bespoke Goods

For all Bespoke Goods (either for purchase or hire) there is a minimum 4 week lead time, unless otherwise agreed prior to the order being placed. Wherever possible we will aim to meet specific deadlines, however 4-6 weeks will be the standard turn-around time for all Bespoke orders. Dependent on different materials being used to produce Bespoke Goods there may be some variation in the final product finish based on material variations. Material samples will be provided wherever possible. Confirmed Bespoke orders cannot be cancelled and no refund will be issued.

In the rare instance that the Goods arrive damaged or faulty we reserve the right to inspect the Goods and conduct an investigation into the cause of the fault. Subject to the conclusion of said investigation replacement Goods or partial refunds may be issued depending on the nature of the fault and at full discretion of the Seller.

3. Basis of Sale or Hire

All items sold through our website are subject to quotation provided by the Seller based on the Consumers requirements. All purchases and hires must be completed by contacting us directly at info@plinths.london where a full quotation will be produced and will be valid for a maximum of 14 working days. The validity of the quote applies to the price and does not guarantee the availability of the Goods. In certain circumstances Goods may be reserved for the Customer for a period of up to 48 hours. After this period has passed, we cannot guarantee availability. The Seller reserves the right to withdraw or alter the quotation without the need to provide an explanation. Upon receipt of acceptance of a quotation the Consumer will receive an invoice detailing the payment terms.

Hire Goods remain property of PLINTHS.LONDON at all times.

4. Price and Payment

Payments for Hire Goods are required within two working days or prior to delivery (if booking is made with a lead time of less than 48 hours before the hire commences).

Payments for Purchase and Bespoke Goods must be paid in full and cleared into the specified bank account prior to the Seller commencing production. Missed or delayed payments will affect the production lead time specified in the quotation and postpone the delivery date of the Goods.

Special payment arrangements may apply based on a pre-set account held between the Seller and Consumer. Goods on hire from PLINTHS.LONDON are charged on a 7 day hire period including weekends and public holidays. The hire charge quoted on the website is based on single unit values, excluding transport, packaging, customisation and VAT. All requests for customisation and additions should be processed in the form of enquiry through our website and a full quotation will then be provided to give the consumer an accurate price for the Hire. If the consumer requires the Goods for longer than a 5 day period then an additional 5 day hire charge will apply, based on the length of additional hire required. Longer hire periods will attract a discounted rate, for more information please request the current Long-term Hire Price List by e-mailing info@plinths.london. Other discounts may be available depending on the quantity of Goods ordered for Hire or Purchase and are entirely at the discretion of the Seller.

All taxes or duties are the responsibility of the Consumer. VAT will be charged on all orders, hire or purchase, where the Goods remain in the United Kingdom regardless of the origin country of the Consumer. Goods leaving the United Kingdom may be subject to VAT relief in line with current HMRC guidelines.

5. Withdrawal or Cancellations of Hire and Purchase Goods (excluding Bespoke Goods)

Upon receipt of the invoice the consumer will have 24 hours to withdraw or cancel an order. After this period full payment will still be required, unless otherwise agreed with the Seller. This policy applies to Purchase and Hire Goods only.

6. Delivery and collection

Delivery of Goods must be arranged at the point of purchase/hire. The Consumer must provide accurate delivery location and full address, as well as contact name and number of the individual designated to receive the Goods. The Consumer must also specify if there are any access issues for the driver, restricted parking, or flights of stairs, etc. If access is restricted and items are to be delivered to a first or second floor location or similar then it is the responsibility of the consumer to make the seller aware of this. If the driver arrives at site and there are restrictions and access issues, then the Goods will be left at the most convenient ground floor location, subsequently the responsibility will then fall on the consumer to ensure the Goods are delivered to any further location. If the collection address is different to the delivery address then consumer must specify this at the point of purchase or hire as this may alter the overall transport cost for the order. By default all deliveries of Goods are made to the kerbside. Waiting time for delivery and collections will be charged at £80.00 per hour and will be charged to the consumer in the form of invoice post delivery/collection.

Goods being collected must be wrapped in appropriate packaging as provided by plinths.london upon delivery. Lack of packaging or failure to package the Goods securely before the collection may result in additional charges being imposed on the Consumer.

Delivery costs are calculated on an order by order basis. Guideline cost for a combined delivery and collection of Goods within the M25 is 165 GBP for deliveries and collections made between 9AM and 5PM. Standard delivery charge within the M25 for Goods made between 9AM and 5PM is 105 GBP. Out of hours deliveries or collections are subject to an additional charge of 110 GBP each. Deliveries or collections made outside of these hours or the M25 zone is subject to tailored charges which will be calculated at the time of the quotation. The above costs include the London Congestion Charge costs.

Customers may choose to collect the Goods themselves or via an appointed courier or transport company. The Seller will not accept any responsibility for damages incurred during transit by a third-party handler. You must notify us if you would like to collect the goods at the point of booking.

Hire Goods leaving the United Kingdom will be subject to a deposit up to the full purchase value of the Goods. The cost of the deposit will be calculated on an individual basis and fully refundable within 14 working days if the Goods are returned in the same condition as they were upon the delivery.

7. Damages and Loss (for the purpose of Hire only)

The Customer named on the invoice is fully responsible for the furniture and any damages that occur. It is the responsibility of the Customer to have a representative on site to accept, check and sign for the Goods on delivery and collection.

Any damage or loss will be charged at the full retail value of the item, as specified on our website. A damages/loss invoice will be raised following the Hire period and will be issued directly to the Consumer for immediate payment.

Clients should insure against all risks including, but not limited to, the full replacement value of the Goods on hire.

8. Liability Statement

Without prejudice, PLINTHS.LONDON shall not be liable for any loss or damage caused or alleged to be caused directly or indirectly by the Goods, by an inadequacy of the Goods of any defect in the Goods, or by an incident in connection with the Goods.

I shall indemnify PLINTHS.LONDON from and against any and all claims, demands, costs and judgement arising out of, connected with, or resulting from the operation, possession, or use of the Goods.